Frequently Asked Questions
Everything you need to know about your MOS MOSH experience.
How long does shipping usually take?
Standard delivery typically takes 2-4 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy from the day you receive your order. Items must be returned in their original condition with all MOS MOSH tags attached.
How do I find the right size?
Each product page features a detailed size guide. Our garments are designed for a perfect fit, but if you are between sizes, we generally recommend choosing the smaller size for a more tailored look.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Apple Pay.
Are your materials sustainably sourced?
Sustainability is core to MOS MOSH. We increasingly use organic cotton, recycled fibers, and BCI-certified materials to ensure our high-fashion pieces have a lower environmental impact.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact our customer service immediately, though we cannot guarantee changes once the order has entered the packing phase.